Frequently Asked Questions

Do you offer international shipping?

Yes! Please contact us prior to placing your order so we can figure out the best way to ship to your specific country. Individual countries may vary with shipping policies and companies which offer service, so every situation is different. We’ll do our best to get your items shipped in a timely manner, but cannot guarantee the ability to ship to non-US locations due to governmental import and export restrictions beyond our control. We are also not responsible for any applicable shipping, import, or customs fees, as those are the responsibility of the buyer. Thank you for understanding!

Do you offer combined shipping between orders?

Absolutely! If your order has not shipped yet, we can pack multiple orders together and combine shipping. The combined shipping will need to be re-calculated after purchase, so please Contact Us with your order numbers and we’ll do our best to combine your orders into one package to reduce shipping costs.

Do you offer quantity discounts?

For quantity discounts and/or wholesale pricing, please Contact Us. Please note that some items may be unavailable for quantity or wholesale pricing due to the limited and individual nature of the items we sell.

How do I begin a return?

For returns, please Contact Us and we’ll get back to you as soon as possible to begin your return. For items damaged during shipping, please see below.

Help! My item arrived damaged!

Oh no! We’re so sorry about that, as we always strive to make sure our items are packaged well and arrive intact, but shipping is inherently a risky process. If an item arrives to you broken, please contact us within 5 business days with photos and/or videos of the item in question. We’ll get back to you as soon as we can with a solution. All items are different, so the remedy to every particular situation is different- there really is no one-size-fits-all in minerals!

How are your minerals sourced?

Our minerals are sourced in a variety of ways- many are personally collected by our owner/ founder, Maggie Lyons, or her friends and family. We are based in Arizona, USA, so many of the Arizona items were collected personally! Some items may be sourced from mineral wholesalers, especially those with international and hard-to-get localities, and many jewelry pieces. Some special pieces may have even made a “stop” in Maggie’s personal collection, and will be noted as such with provenance (history) and associated past labels. In addition, some items may be on commission from others, and have the associated provenance noted.